Workforce management projects are unique in their complexity, character, and impact to the business. There are many volatile variables such as business requirements, complex integration (ERP/CRM/Mobility), associated workflows, and of course the solution itself. Other key aspects such as quality assurance and change management are also highly specific to workforce management and optimisation implantations, thus requiring specific knowledge and experience. In particular, organisations implementing workforce management and optimisation systems often underestimate the level of business and process changes needed to achieve the maximum business value from such solutions.
Workforce Delta consultants have been involved in dozens of highly complex workforce management implementations with various vendors and Fortune 500 companies, and can provide expert solution design, quality assurance, change management, and general consultative services to ensure the success of your workforce management project.