From The Web

The links below are sourced from publicly available articles and case studies about benefits of forecasting, planning, scheduling, and general workforce management initiatives. Workforce Delta has not produced or own this material, and information contained therein does not necessarily represent the views of Workforce Delta

Daikin Australia – Ending the paper chase

Daikin Australia – Ending the paper chase

How ServiceMax helped Daikin Australia, an HVAC services company drowning in paperwork improve their productivity and field efficiency

Ledcor – Utilising ClickSoftware To Increase Work Completed

Ledcor – Utilising ClickSoftware To Increase Work Completed

Find out how Ledcor used ClickSoftware's optimized scheduling to increase work completed and accelerating the billing cycle

Mechdyne – Managing growth and service evolution

Mechdyne – Managing growth and service evolution

How Mechdyne used the ServiceMax suite to help manage growth, increase customer satisfaction and improve resolution timeframes.

WFM Solutions for the police sector in the UK

WFM Solutions for the police sector in the UK

Technology provider GMT Europe estimates that nearly half of the 43 police forces in England and Wales currently own a WFM solution that supports their contact centre – or control room – function.

Topcon medical systems – Transparency leads to Service Profitability

Topcon medical systems – Transparency leads to Service Profitability

When Topcon needed to transform their service organization into a profit center they turned to ServiceMax to deliver an field service solution with field-ready mobile apps

Thames Water – Centralised Forecasting and Planning with WFM

Thames Water – Centralised Forecasting and Planning with WFM

Learn how Thames Water used Verint's workforce management solution to assist with centralising planning and forecasting, as well as enhancing scheduling to forecast peaks